Utilities Board addresses inaccurate water bills to area customers
LOUISA, KY — The City of Louisa Water Company has received a number of complaints from customers receiving above normal water bills on the August 2016 billing cycle, members of the new City Utilities Board said Monday night at their second meeting since being created a month ago.
Preliminary investigations indicate that some customers in outlying areas have been receiving inadequate meter readings in recent months that would have been lower than their typical usage. Steps were taken to remedy the situation and now that meter readings are being recorded accurately, it has caused an above normal increase in some customers accounts.
“We believe we have determined the cause of the inaccuracies and have taken steps to correct that. What we 
gotta do now is put something in place to help the folk’s that have been affected by this,” Mayor Harold Slone said. “I understand completely the peoples’ frustrations in this matter and we need to do something to offer some measures to help people with these bills,” the Mayor added.
At the special meeting of the Louisa Utilities Board Monday night August 8th board members discussed and recommended the following;
* Customers that were affected by these inaccuracies will be sent a letter advising them of the situation.
* These customers will be able to pay a regular average month billing and be given 4 billing cycles to pay the extra.
* These customers will not be charged a late fee or have disconnections during this 4 month cycle as long as their average monthly bill is paid each month, pending council approval at Tuesday night’s regular council meeting.
* At the end of the 4 month cycle billing will return to normal.
“It is our job to read these meters timely and accurately each month and its clear that in some areas we have failed to do that and therefore on behalf of the the Louisa Board of Public Utilities, Louisa City Council, and Louisa Water Company, we apologize for the situation and will work diligently until is is resolved,” Slone said.
